Billing & Insurance
If you received ambulance service on or after 12/31/2016 please visit HERE
If you have questions about a statement from Village of Scottsville or regarding a letter or bill for ambulance transport or care, please contact:
MedEx Billing 1-800-716-8015
Please note: We do not process or handle any billing questions at our headquarters at 385 Scottsville Mumford Road, or at the Village Office, located at 22 Main Street. All information is sent to MedEx and processed by their staff. If you call our business number or visit us, our staff will likely not be able to access any information regarding your bill or answer specific questions about your account with us.
Why am I receiving a bill and being charged for a volunteer ambulance service?
The Scottsville Rescue Squad has served the residents of the our community since 1947. Our mission is to provide outstanding and prompt patient care while showing compassion during your time of need. In an effort to keep your taxes as stable as possible and to continue providing a top-notch service, it has become necessary for the Village of Scottsville Rescue Squad to bill patients for ambulance service.
What does the Village of Scottsville do with these funds?
All funds received from billing are used to provide and maintain local ambulance service right here in our community. This includes the costs of running our facility, vehicles, fuel, training our staff, uniforms, medical equipment, salary and other operational costs. We also allocate a portion of our annual income back to the community by offering training and educational programs free to residents of our community.
If I am a resident of Scottsville, do I have to pay anything?
Yes, all residents are billed for service. If you receive a bill, we ask that you forward it to your insurance carrier. Your insurance carrier will generally cover the majority of the cost. The revenue we receive from municipal sources tax will cover co-payments for district Residents.
Insurance plans that have a deductible are designed such that the policyholder is responsible for a set amount, then the insurance covers the rest. This is different from a co-pay. If you have a health insurance plan with a deductible, you are responsible for the deductible portion of the bill, in full.
I am NOT a resident of Scottsville. Do I have to pay for ambulance service?
Yes, non-residents are billed for service. We will submit any charges for ambulance service to your medical and/or auto insurance companies. You are responsible for your co-pay, deductible, or other charges not covered under your insurance policies. If you do not have any insurance and you are a non-resident, you will receive a questionnaire in the mail asking you to confirm your lack of medical insurance. A bill will be issued and you are responsible to pay the bill.
What if I can not afford an ambulance? Should I still call 911?
Yes, absolutely. A patient's ability to pay has no bearing on whether they will receive emergency medical care. No one will be denied care by Scottsville Rescue Squad based on his or her ability to pay.
Do you offer financial assistance to patients who cannot afford ambulance service?
The Village of Scottsville offers a Community Care Program which provides financial relief to certain patients who incur significant financial burden as a result of the fees for ambulance service. This service is only available to patients who are uninsured and/or underinsured with a demonstrated inability to pay. A patient may be considered for this program if they meet certain income eligibility criteria as established by the Federal Poverty Income Guidelines. If you feel you may qualify for this program, we encourage you to apply within 60 days after we transport you to the hospital. You will be given 20 days to complete the necessary paperwork and return it to us. For more information or to apply, contact MedEx at 1-800-716-8015.
I received a letter in the mail from Medex stating you need my signature. What should I do?
In order for us to submit your ambulance bill to any insurance company, your authorization is required. Please sign the necessary paperwork and send it back to MedEx at the address listed. MedEx will then process your bill and submit it to any insurance companies you may have. If you do not sign this document, we cannot submit it to your insurance and therefore, you will be responsible for the full cost of services.
I received a payment check in the mail. What should I do?
If you receive a payment check from your insurance carrier, you must forward it to:
Village of Scottsville Rescue Squad
c/o MedEx Billing Inc.
8020 East Main Road
Leroy, NY 14482-0186
Failure to do so constitutes insurance fraud and will result in follow-up by the Village of Scottsville and potential legal and/or criminal consequences.
Scottsville Rescue Squad is not affiliated with any hospital. We do not have access to your hospital records including any bills you may have. Please direct your questions to the hospital itself and/or your insurance company.